FAQs

The products cover shockwave therapy devices, pressotherapy devices, electrotherapy devices, electrostatic oscillation therapy devices, cryotherapy devices, ultrasound therapy devices, and active - passive trainers for upper and lower limbs. They can meet the needs of various fields such as physical therapy, neurological rehabilitation, postoperative recovery, veterinary diagnosis and treatment, and medical aesthetics.

The products have obtained international authoritative certifications such as CE, FDA, NRTL (North America), and GOST. They have also passed the MDSAP (ISO 13485:2016) certification, complying with the regulatory and standard requirements of multiple countries and regions.

The prices of the products vary depending on the specific models, sales channels, and promotional activities. If you are interested in our products, you are welcome to contact us in the following ways: 1. Submit an inquiry: You can directly submit a product inquiry on our official website and fill in your detailed needs. 2. Send an email: Send the product models, quantities, and other special requirements you want to know to export@longest.cn. Our professional sales team will get in touch with you in a timely manner, provide you with accurate and competitive quotation plans, and help you make more suitable purchasing decisions.

Our product design takes the convenience of operation into full consideration. It is equipped with an intuitive and easy-to-understand operation interface and detailed usage instructions. At the same time, we provide professional operation training, including online video tutorials and on-site guidance offline. Even beginners can quickly master the operation method.

To become our distributor, you need to have lawful business qualifications, certain experience in medical device sales and market channels, a stable sales team, and good commercial credibility. For specific cooperation details and preferential policies, please send an email to export@longest.cn or submit an inquiry for detailed communication.

We specialize in customized development of non-invasive medical rehabilitation equipment and medical aesthetic devices, covering product lines such as shockwave therapy, pressure therapy, electrotherapy, etc. We offer one-stop services from product design, R&D, production to brand customization based on customer needs, supporting both standard product procurement and personalized OEM/ODM manufacturing.

Yes. Our production processes strictly adhere to international quality management systems. Customized products can assist in applying for certifications such as CE, FDA, and TGA according to the target market's requirements, ensuring compliant sales.

1. Team size: A professional after-sales team of 50 people, including 6 functional groups such as international customer service, maintenance, technical support, and logistics.

2. International customer service team: All members hold a bachelor's degree or above, have more than 5 years of industry experience, and support multilingual communication.

3. Technical team: 11 maintenance engineers are certified with professional qualifications, covering equipment maintenance, calibration, and fault handling.

Document support: We provide Service Manuals and Troubleshooting Guides for our equipment. Video tutorials: Online instructional videos on equipment operation, maintenance, and common fault handling are available.

On-site training: We offer door-to-door installation training for distributors and medical institutions, including operation demonstrations, routine maintenance, and emergency handling.

You can contact our after-sales support team via email at the following addresses:

service@longest.cn

1. Equipment nameplate information: Include the model and serial number (e.g., the serial number EN2500S000000000 for the LGT-2500S model);

2. Detailed fault description: Clearly explain the nature and symptoms of the malfunction;

3. Visual documentation: Attach clear pictures or videos of the fault to aid in diagnosis.